Overview
With Departments, Brickwork customers can define internal store sections with unique images and descriptions, then add these departments to the appropriate store(s) with specific hours. The departments can then be surfaced on the store pages to give customers more visibility into what’s available at each store.
How Do Departments Appear?
The layout will depend on the partner's website designs, but in general the department card would contain:
- Department image
- Department title (or logo if applicable to design)
- Description
- Department hours or other contact info, such as email
How To Setup and Manage Departments
In the admin, go to the section called "Departments". This is only visible to users with Admin Access.
See an overview of your departments including the number of departments that are “active”, “inactive”, and in “draft”:
Create a New Department
1. On the Departments overview, click “+ New” in the top right.
2. Set status to “Active”, add the appropriate Department information, and click “Save”.
3. You can click “Back” to return to the departments overview page to make sure you see the department you just created listed there. The department is not yet active - you still need to add it to a store. See below.
Adding a Department To a Store
1. Click the pencil (edit) icon on a department and you’ll be taken back to the department details page
2. Scroll down and you’ll see a “Stores” section. This shows you a list of all stores and whether that store has a department. On the top right of that section you can see a total number of stores with that department and how many of them have the department “Active”.
A department can have 3 different states with relation to a store:
- Not present - means the department has not been added to the store.
- Inactive - means the department has been added to the store, but it is not visible to end users.
- Active - means the department is visible to end users.
Once a department is added to a store, it cannot be removed, but setting it to Inactive will ensure that it does not show up to end users.
3. If you select a store using the checkboxes on the left column, you’ll then be able to add the department to the selected stores.
4. When you click “Add Department to [X] Stores”, the department is added to the selected stores with a default state of “Inactive”. You will then have to click on Edit to set that Department to Active - See below.
Edit Store Department Details
When you click “Edit” on a specific store department, you’ll be taken to the “Store Department Details” Page where you can set additional information specific to the stores selected and change the status of the department at those stores from “Inactive” to “Active”.
Here, you’re able set a separate phone number and/or email for the department (by default the store’s phone number and email are populated), and add any additional contextual address information and hours (if different from the store).
Set Custom Store Department Hours
On the bottom of the “Store Department Details” page you’ll see “Store Department Hours”. By default the department hours are set to be the same as the store hours.
To update store department hours, first toggle to “custom hours”, then hit save.
After hitting save, a new section will appear that lets you modify both the regular and special hours for the department. Choose a start time and it will then allow you to choose an end time after.
Don’t forget to hit Save at the top of the “Store Department Hours” section after you edit hours.