Brickwork has the ability to attach standard .ics files to both customer and retailer facing emails sent through the Brickwork platform.
Enable customers to automatically receive standardized calendar invites when booking or requesting an appointment through the Brickwork appointment platform. Equip retailers with an effective way to manage their appointment schedules via third-party applications and platforms. Create a seamless experience for both customers and retailers when an appointment is rescheduled or canceled. Enable customers to receive customized calendar invites when RSVPing to an event or when an event is canceled.
- The ability to enable/disable calendar invites for both customer and retailer facing appointment emails.
- The ability to enable calendar invites for customer facing event RSVP and event cancelation emails.
- The ability for customers and retailers to receive different .ics files based on whether an appointment is requested, confirmed, or canceled.
- The ability for Corporate Admins to customize the content of each calendar invite using “interpolation variables” in the translations section of Brickwork Admin.
Note: If you need assistance with any of these features, feel free to reach out to firstname.lastname@example.org.
CALENDAR INVITES FOR APPOINTMENT EMAILS
Calendar Invites on Appointment Emails takes the emails that Brickwork was already sending to customers and stores when an appointment is requested, confirmed, or canceled, and attaches an .ics file. ICS is an open standard used by almost all calendar and mail applications. Brickwork will send different .ics files based on which email is being sent or which action triggered the email, indicating a “requested/tentative”, “confirmed”, or “canceled” appointment.
Enabling Appointment Calendar Invites:
To turn on calendar invites for appointment emails, you may first need to contact email@example.com. They will be able to enable Calendar Invites for either store facing emails, customer facing emails, or both.
If you are on the most recent version of the Brickwork platform, you can turn on Calendar Invites for individual Appointment email notifications by navigating to Settings > Appointment Notifications > Templates > Edit Template > select the "Include Calendar Attachment" box > Save.
CALENDAR INVITES FOR EVENT EMAILS
Calendar Invites on Event Emails takes the emails that Brickwork was already sending to customers and attaches an .ics file.
Enabling Event Calendar Invites:
To turn on calendar invites for event emails, you will first need to contact firstname.lastname@example.org. They will be able to enable calendar invites for either store facing or customer facing emails.
Affected Customer Facing Emails:
|Email: Event Rsvp Confirmation||Calendar Invite: “Confirmed”|
|Email: Event In 24 Hours Reminder||Calendar Invite: “Confirmed”|
|Email: Event Cancellation||Calendar Invite: “Canceled”|
|Email: Event RSVP Cancellation||Calendar Invite: “Canceled”|
Customizing Event Calendar Invites:
On each calendar invite sent, you can customize the invite: “title”, “location”, and “description”. To customize calendar invites, log into Brickwork Admin as a Corporate User, navigate to the “⚙ ” icon in the top right hand corner, and click on “Translations”. Scroll down (or search) to find the following translation keys. (We’ve set default copy, but all of the fields are fully customizable.)