1. When creating or requesting an appointment, no appointment times are available.
2. An associate is not available in the menu to be assigned to an appointment.
It may be likely that either one or all associates in the store do not have the proper work hours set in order to accept appointments. In order for an appointment to occur, associates must be "available" to take one. You must make sure that one or all associates have the proper hours set.
To do this as an admin or manager, first go to the Store by name, then select the "Associates" menu. To the right of each listed associate, click on "Hours". In here, you have the option of adding new default hours for this individual associate. You also have the option of making the "Always Available" by selecting the slider in the top left.
An Associate can also set their hours themselves.
To understand more about how Brickwork's hours function, please read our Hours Hierarchy article for clarification.
An Associate's hours may have been entered erroneously. For example, hours could have accidentally been entered as 10:00AM - 7:00AM when it was meant to be 10:00AM - 7:00PM. The system will register that Associate as "unavailable" until these times have been corrected.
If you do intend for the associate to work overnight hours, please contact email@example.com.
Check your Service's Appointment Capacity. Without any associates in a store, the capacity cannot be set to Dynamic if the appointment is meant to be with a particular user and must be changed. We recommend using "fixed".
To change this, navigate to Store Name > Appointments > Appointment Types > "Total Capacity Calculation" (after selecting "Custom Capacity").